I have a serious issue in our production environment and don't have a clue where to begin.
We printed a check on 8/14/17 for a vendor. See attached remit and check stub. However, this check does not show up in the vendor maintenance records for this vendor and when you find it in the checkbook register and drill down, the next screen is blank. On top of that, none of the invoices listed as paid on the remit are showing in the vendor record at all. See screen shots below.
Also when wetested to see if wecould re-enter one of the invoices through our PO middleware, we received an error stating that number already existed in GP. So with that said these documents seem to be in GP somewhere but not pulling all the way through the table to the vendor record.
Per AP, these invoices were entered in June, pulled into a payment batch on 7/26/17 and a check was printed on 8/14/17. So sometime between 8/14 and now, the invoices have disappeared from the vendor record and the check never showed up there.
Why has our check information disappeared?