First post here--not really sure how to classify it.
We are currently utilizing GP2016. We've identified some discrepancies between Customer Accounts and Documents
Right now, when we run a Sales-->Customers--> Weekly Aging Smartlist, we see:
However, the "FLINTWI" customer does NOT appear in the Sales--> AR Aging Smartlist.
We also try to search for the customer "FLINTWI" and nothing shows up at all as far as invoices (paid or unpaid) goes.
How on earth can we have a Customer Aging report with a balance yet no way to see those invoices in the customer account?